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Here You Can Find a list of Frequently asked Questions
How do I get to AllStar Rentals?
What are the hours of operation?
I really need something but you're closed. What do I do?
What do I do if the equipment I'm renting mal-functions or breaks?
What is your reservation cancellation policy?
How late can I change my order?
Do I have to wash equipment before I return it?
Can I get an order delivered or picked up late at night, on a Sunday, or a holiday?
Can I get a better price if I rent an item for an extended period of time?
What do I need in order to rent?
Can I return an item when Allstar Rentals is closed?
I really like this piece of equipment. Can I buy it?
When does my rental time start and stop?
Does your equipment have hour meters installed on it?
We are located in Elkin, NC at 1036 North Bridge Street. We are across the street from Pizza Hut. Complete directions can be found on the Map page. return to list Return to list
AllStar Rentals is open 8:00 a.m.
to 5:00 p.m. Monday through Friday and 8:00 a.m. to 4:00 p.m. on Saturday.
We are closed on Sundays Return to list
.
Yes,
delivery is available. There is a charge based on the particular order
and the distance to be traveled. Your sales associate will be happy to
provide you with a quote. Charges are extra and not included in the rental
rates Return to list
.
Yes. Most
of the time we will have the equipment you need in stock, however, during
peak seasons it helps to reserve "hot items" several days in
advance. We are always happy to take your reservations. In general, the
best suggestion we have to reserve something as soon as you know you will
need it. Availability varies widely by the item, the day of the week,
the season, and the weather. No single time is appropriate for everything.
Return to list
I n case of
an emergency, call our emergency service pager (xxx-xxx-xxxx). We will
attempt to contact an employee to help you. Please realize that you may
be charged a minimum $30.00 after-hours fee. It could be more depending
on the nature of your request Return to list
.
The
first thing you should do is call
AllStar Rentals to make us aware of the situation. Depending on the circumstances,
we will advise you of the next step. Return to list
You are
welcome to cancel at any time. Telephone notification is greatly appreciated
so we may offer the item to another customer as quickly as possible. Return
to list
You can change
your order at any time before the rental starts. If the rental period
has begun, and you need to change the equipment or terms, notify us and
the contract will be adjusted or recalculated considering all factors
involved. Return to list
Construction
and homeowner equipment should be returned reasonably clean, if only to
protect your vehicle. AllStar Rentals reserves the right to add a cleaning
charge if items are returned excessively soiled. Return
to list
Special arrangements can be made ahead of time to accommodate unusual circumstances. The fee will vary depending on the items and the time. Return to list
Yes, we do and we also sell disposable helium tanks. Because of the many variables involved with helium, you should discuss your application with one of our sales associates. Return to list
AllStar Rentals accepts cash, checks, Mastercard and Visa for payment of rentals. If you would like us to bill you or your company, it is necessary to first establish a charge account, please ask your sales associate for details. Deposits are accepted in all the forms listed above. Return to list
Payment varies with the particular situation. While it would be best to discuss your options with your sales associate, generally payment for tool and equipment rentals is made at the end of the rental period, with a deposit required up front. For long term rentals (more than one month) we do expect payments to be made monthly. Return to list
Yes. Everything we rent is on a rate scale that varies on length of rental. We recommend you ask for a price quote for your particular rental needs. Return to list
If you or your company has an established charge account with AllStar Rentals, we follow the guidelines provided by your company. For an individual or company that does not have an account with us, we require, at minimum, a valid North Carolina driver's license or equivalent photo ID. Out-of-state contractors may be required to provide us with a credit card as a security deposit. Additionally, a deposit will be requested at the time of rental. Please contact one of our sales associates to discuss your particular situation. Return to list
The only items which can be returned after hours are trucks, which can be locked securely. There is no place to safely leave other pieces of equipment. You would be held responsible for any items dropped off after hours and subsequently stolen. Return to list
Yes, AllStar Rentals is always happy to sell our used equipment. The price we quote is based on the age and condition of the item. Generally any rental fees due or paid are not applicable to the purchase price. The sooner you notify us of your desire to purchase something, the better the price. Return to list
A 4' round table
seats 6 people comfortably.
A 6' x 30" rectangular table seats 3 people per side plus one at
each end (6 - 8 people).
An 8' x 30" rectangular table seat 4 per side plus one at each end
(8 - 10 people).
What if something is stolen?
First, file a police report, then provide AllStar Rentals with a copy
of the report. The customer is responsible for any stolen or missing equipment.
Return to list
Your rental time starts when the contract is initiated. Your time stops when the equipment is returned and checked in by your sales associate. For Tent rentals, the time period is more "event" oriented. We will take your special circumstances into account and charge accordingly. You are responsible for the time the equipment is in your possession including Saturdays, Sundays and holidays, not just time used. Most items have 4 hour, day, week and 28 day rates available. Return to list
All rentals are on a cash basis unless a commercial charge account has been applied for and approved in advance. Return to list
Many of our larger items are equipped with hour meters and have rates based on 8 hours usage during a 24 hour day, 40 hours per week or 160 hours per month. Additional charges will be made if usage exceeds this. Return to list
Your safety is our #1 concern. We check equipment before and after every rental to assure all safety features are in proper working order. Always wear the appropriate safety gear when using any tools or equipment (safety glasses, hard hats, gloves, steel toe shoes, etc.). Never disable backup alarms, safety shields or other safety features on equipment or tools. AllStar Rentals, Inc. is not responsible for any accident or injury while equipment is in the renter's possession. Return to list
Damage waiver is required on all rentals with the only exception being when the customer has specific insurance coverage for the rental equipment and has provided us with a "Certificate of Insurance" in advance. Damage waiver will cover accidental damage that may occur while the equipment is being rented. Damage waiver does not cover misuse, abuse, tires, fire or theft. Return to list
The customer will be responsible for all tire damage or flats. Normal wear will be the responsibility of AllStar Rentals. We do not offer in-house tire service, but we can assist you in obtaining service. Return to list
ELKIN, NC 28621
(336) 835-7368
(336) 835-RENT
(336) 835-9295
Fax
eMail: allstarrentals@rivercto.net
